Customer Relationship Management In The Digital Age

Customer Relationship Management In The Digital Age

There is no right way to do it. It is all about what works and what doesn't. When we talk about Customer Relationship Management(CRM) it does not only entail solving the issue right away. This would anyway have to be 'one' of the outcomes. Notice how I stressed on the word one

Digital Marketing Part 4: Customer Retention & Satisfaction

Digital Marketing Part 4: Customer Retention & Satisfaction

It has become so easy to understand and serve your customers in the digital age. The big question is how are you going to ensure that you serve your customers well. What is your strategy to ensure customer retention and satisfaction?